We do not. We operate 100% online; however, our company address is Rua do Loteamento do Bairro nº 90 Rio Covo Santa Eugénia, 4755-475 Barcelos, Portugal.

For products available in multiple sizes, you will find the link Size guide on the product page. Click this link to see the measurements corresponding to each size.

When there is no size option, the item is considered One Size, unless otherwise indicated in the description, such as Plus Size. Consult the respective measurements in the Size guide. If you cannot find this information or have questions, contact us.

Yes. If you have a coupon, you can apply it before checkout.

Email: info@lustsexshop.com
WhatsApp/Phone: +351 936 384 287
You can also use our contact form.

Through our newsletter. Just subscribe on our homepage.

Simply choose your products, add them to your cart, and complete your purchase on our website. You will receive a confirmation email once your order is complete.

Yes. You can complete your purchase without creating an account; however, we recommend always creating an account to better manage and track your orders. An account can be created either before or after placing an order (by submitting your email and subsequently entering a code sent to that email).

Registration is not mandatory, but some minimum data is required for invoicing and delivery.

• Mainland Portugal: 1 to 2 business days.
• Portuguese Islands: 3 to 5 business days.
• Mainland Spain: 1 to 2 business days.
• Balearic Islands (Spain): 3 to 5 business days.
• Other EU countries: 2 to 5 business days.

The indicated times are estimates and may vary due to logistical reasons, peak periods, holidays, strikes, weather conditions, carrier delays, incorrect addresses, distribution procedures, or other factors beyond Lust's direct control.

You will receive a tracking number to track your order online according to the selected carrier. You can also contact us for assistance.

We ship to Portugal, Spain, France, Germany, Netherlands, Belgium, Luxembourg, Austria, Italy, and Ireland.
More countries will be added soon!

Yes. The packaging is plain, with no logos or references to the contents.

Yes. All payments are processed by certified partners and protected by SSL encryption.

• Portugal: Credit Card, Multibanco, MB WAY, PayPal, Apple Pay, Google Pay, Bank Transfer, Pagaqui, Wechat Pay and Europix.
• Spain: Credit Card, PayPal, Apple Pay, Google Pay, WeChat Pay and Bank Transfer.
• Other countries: Credit Card, PayPal, Apple Pay, Google Pay, Bank Transfer, Satispay, Bancontact (BE) and WeChat Pay

Other payment methods may be added shortly!

Yes, up to 14 days after receipt, provided the product is unused, sealed, and in its original packaging. Please refer to the Terms of Service for more information.

Opened or used intimate products, tried on lingerie, opened cosmetics, or personalized items. Consult the Terms and Conditions for more information.

You can submit your request directly through your customer account, without needing to contact us.

Log in to your account, open the relevant order and select the available option next to the order:

• If the item has not yet been shipped: select “Cancel items”, choose the item(s) you want to cancel or exchange, review the request and submit it for review.
  
• If the item has already been shipped or delivered: select “Return items” or “Cancel or return”, choose the item(s), indicate the reason for the return and submit the request.

If you would like to exchange an item, indicate in the return request notes which item or variant you would like to receive as a replacement. Exchanges are subject to our approval and product availability.

After submitting the request, you will receive a confirmation by email. Our team will review it and you will subsequently receive information regarding approval and, where applicable, return instructions. Submitting a cancellation or return request does not mean that it is automatically approved.

If the cancellation or return option is not available in your account, or if you experience any difficulties during the process, please use our contact form, indicating your order number.

Please also refer to our Terms and Conditions for the conditions applicable to cancellations, exchanges and returns.

If the reason for the return is remorse, the customer must bear the return costs. If the reason for the return is defective product(s), Lust bears the costs.

Once the defect(s) are confirmed, the product(s) will be replaced free of charge or a refund will be issued. Lust covers all shipping costs. See our Terms of Service for more information.

Yes. All products have a 3-year legal warranty, according to current law.

Yes. We only work with certified brands and dermatologically tested products.

Yes. We are GDPR compliant, use SSL encryption, and only work with partners who follow strict data protection standards.