Terms of service

Last updated: 31-07-2026

Welcome to Lust Sexshop.

These Terms and Conditions of Service govern access to and use of the Lust Sexshop website and online store, available at lustsexshop.com, as well as the purchase of products through our online store.

By accessing, browsing, creating an account, placing an order or using any feature of the online store, the customer declares that they have read, understood and accepted these Terms and Conditions, as well as all other applicable policies, including the Privacy Policy, Cookie Policy, Shipping Policy and Refund/Returns Policy.

If you do not agree with these Terms and Conditions, you must not use the online store or place any orders.

1. Seller identification

The Lust Sexshop online store is operated by:

• Business name: Lust Sexshop
• Legal entity: José Luís Correia Fonseca (ENI)
• Tax ID/Company Registration Number: 205424333
• Registered office/Address: Rua do Loteamento do Bairro n.º 90, Rio Covo Santa Eugénia, 4755-475 Barcelos
• Email: info@lustsexshop.com
• Telephone: +351 936 384 287 (call to the Portuguese national mobile network)

For the purposes of these Terms, the expressions “Lust”, “Lust Sexshop”, “we”, “us” or “our” refer to the entity responsible for operating this online store.

2. Website exclusively intended for people aged 18 or over

This website is exclusively intended for users aged 18 or over.

By accessing the website, browsing the store or making a purchase, the customer declares, under their own responsibility, that they are of legal age and have the legal capacity to purchase erotic products, intimate-use products, intimate cosmetics or other adult products.

Lust reserves the right to refuse, suspend or cancel orders whenever there are reasonable doubts regarding the customer’s age, the legality of the purchase or compliance with the applicable legal requirements.

We may request additional information or proof of age whenever necessary to ensure compliance with the applicable legislation.

3. Products and legal framework

Lust sells erotic products, intimate-use items, lingerie, intimate cosmetics, lubricants and other related products intended exclusively for adults.

The selection, purchase, use and intended purpose of the products are the sole responsibility of the purchaser, who must always comply with the manufacturer’s instructions, warnings, usage restrictions and recommendations.

The products must only be used for lawful and personal purposes appropriate to their nature. Lust is not responsible for improper, negligent or abusive use, or use that is contrary to the manufacturer’s instructions.

The products are sold in accordance with the applicable Portuguese and European legislation, including the rules relating to distance selling, electronic commerce, consumer protection, personal data protection and the sale of adult products.

4. Customer account and information provided

To place an order, the customer may be required to provide personal data, contact details, billing address, delivery address, tax details and information required for payment and order processing.

The customer declares that all information provided is truthful, up to date, complete and accurate. Lust is not responsible for delays, returns, failed deliveries, billing errors or other problems resulting from incorrect, incomplete or outdated information provided by the customer.

If the customer creates an account in the online store, they are responsible for maintaining the confidentiality of their login details and for all activities carried out through their account.

5. Product information

Lust aims to present products, descriptions, images, characteristics, prices, availability and all other information as accurately and up to date as possible.

However, product images may vary slightly depending on the screen, device, lighting, production batch, manufacturer’s packaging or product updates.

Descriptions, images, videos, categories, technical characteristics, compositions, colours, sizes and other information may be provided by manufacturers, suppliers or logistics partners and may be updated without prior notice.

Lust reserves the right to correct errors, inaccuracies or omissions, including in descriptions, prices, promotions, shipping costs, delivery times or stock availability.

6. Prices, taxes and invoicing

The prices displayed in the online store are stated in euros.

Prices include or separately identify the applicable taxes, where legally due, in accordance with the applicable tax legislation and the destination country of the order.

Prices do not include shipping costs unless expressly stated otherwise. Shipping costs are displayed at checkout before the order is completed.

Lust reserves the right to change prices, campaigns, discounts and promotions at any time without prior notice. The applicable price will be the price displayed when the order is completed, except in the event of an obvious error.

In the event of an obvious error in the price, description, stock, promotion, technical configuration or shipping cost calculation, Lust reserves the right to cancel the order, in whole or in part, informing the customer and refunding the amounts paid for the cancelled products.

The invoice will be issued based on the information provided by the customer at the time of purchase. If the customer requires an invoice with a Portuguese tax identification number, they must correctly enter their tax details before completing the order.

7. Payment methods

The available payment methods may vary depending on the shipping country, currency, order value, selected carrier or the options available at checkout.

As a general rule, the following methods may be available:

Orders paid by bank transfer will only be processed after confirmation that the payment has been received or after valid proof of payment has been sent to info@lustsexshop.com.

Failure to make payment within the specified period, or within a reasonable period where no deadline is specified, may result in the automatic cancellation of the order.

Lust does not have access to the customer’s full bank card details. Electronic payments are processed by external payment service providers and are subject to their own terms, policies and security procedures.

8. Order confirmation

After completing the order, the customer will receive a confirmation email containing a summary of the products purchased, the information provided, payment method, delivery address and other relevant information.

Receipt of the confirmation email does not, in itself, mean that the order has been definitively accepted if a stock, payment, price, description or availability error, suspected fraud, failure to comply with age requirements or another legitimate reason is subsequently identified.

The order will be processed after payment has been confirmed, except for methods where payment is authorised or confirmed in another manner.

9. Order processing and dispatch

Orders are normally prepared and dispatched within 24 hours of payment confirmation on working days, except during periods of high demand, campaigns, public holidays, weekends, stock shortages, logistical constraints or circumstances beyond Lust’s control.

In the event of a stock shortage, product unavailability or inability to fulfil the order under the terms initially expected, the customer will be contacted and may, depending on the circumstances, choose to:

• wait for the item to be restocked;
• replace the item with an equivalent product or one of an adjusted value;
• cancel the unavailable item;
• cancel the order, where applicable.

If the customer chooses to cancel a product or the order and the request is accepted, the amount paid for the cancelled product or products will be refunded, together with any shipping cost adjustments where legally applicable or where they result directly from the cancellation.

10. Cancellation of orders by the customer

The customer may request the cancellation of the order or of one or more products through their account or by emailing info@lustsexshop.com, stating the order number and the products they wish to cancel.

The cancellation request can only be accepted if the order has not yet been prepared, dispatched, handed over to the carrier or communicated to the logistics operator for dispatch.

When the cancellation request is accepted, Lust will refund the amount paid for the cancelled products using the same payment method used for the purchase whenever possible, unless otherwise expressly agreed and provided that the customer does not incur any additional costs.

If the cancellation is partial, the remaining order may remain active. In such cases, the shipping costs may be recalculated, particularly if the order no longer meets the conditions for free shipping or for a specific campaign.

If the order has already been dispatched, cancellation may not be possible. In that case, where applicable, the customer may exercise the right of withdrawal or return in accordance with these Terms and the applicable legislation.

11. Cancellation of orders by Lust

Lust reserves the right to cancel an order, in whole or in part, in the following circumstances:

• failure to make payment;
• suspected fraud, abusive use of the store or false information;
• failure to comply with age requirements;
• an obvious error in the price, description, stock, promotion or technical configuration;
• stock shortage or permanent unavailability of the product;
• inability to deliver to the address provided;
• legal, logistical or commercial restrictions applicable to the destination country;
• improper use of promotional codes, campaigns or benefits.

Whenever an order is cancelled by Lust after payment has been made, the customer will be informed and refunded for the cancelled products and, where applicable, the respective shipping costs.

12. Shipping countries

Lust ships to the following countries:

Portugal, Spain, France, Germany, the Netherlands, Belgium, Luxembourg, Austria, Italy and Ireland.

Shipping availability for certain countries, regions, islands or postcodes may depend on the carrier, type of product, weight, volume, legal restrictions or logistical limitations.

13. Carriers

Orders may be shipped through Nacex, CTT, UPS, Correos or other carriers made available at checkout.

The applicable carrier may vary depending on the destination country, delivery address, shipping method, weight, volume and logistical availability.

Where available, the customer may receive tracking information to follow the delivery status.

14. Average delivery times

The estimated average delivery times are:

• Continental Portugal: 1 to 2 working days.
• Portuguese islands: 3 to 5 working days.
• Mainland Spain: 1 to 2 working days.
• Balearic Islands (Spain): 3 to 5 working days.
• Other countries: 3 to 5 working days.

The stated times are estimates and may vary due to logistical reasons, periods of high demand, public holidays, strikes, weather conditions, carrier delays, address errors, distribution procedures or other factors beyond Lust’s direct control.

Except where the delay is legally attributable to Lust, we are not responsible for delays caused by carriers or external events.

The risk of loss of or damage to the products only passes to the customer when the customer, or a third party appointed by them other than the carrier, takes physical possession of the goods, without prejudice to the applicable legal rules.

15. Discreet packaging

All orders are shipped in discreet packaging.

The outer packaging does not contain advertising, logos, suggestive images or explicit references to the contents of the order.

For reasons of discretion and logistics, the sender may only be identified as “Lunyvan S.L.” or another neutral logistics designation, without any reference to erotic or intimate-use products.

Lust adopts this procedure to protect the privacy and discretion of its customers.

16. Inspection upon delivery

At the time of delivery, the customer must inspect the external condition of the packaging.

If the packaging shows visible signs of damage, tampering, opening, moisture, crushing or alteration, the customer should, whenever possible, refuse delivery and immediately contact Lust at info@lustsexshop.com.

If the customer accepts the order and subsequently identifies damage or discrepancies in its contents, they must contact us as soon as possible, providing the order number, photographs of the packaging, photographs of the products and a description of the problem.

Prompt notification of damage or discrepancies facilitates the investigation with the carrier and does not affect the consumer’s statutory rights.

17. Right of withdrawal, exchanges and returns

For distance contracts, the consumer may exercise the right of withdrawal within 14 days of receiving the order, without having to provide a reason, except in cases excluded by law.

To exercise this right, the customer must communicate their decision through an unequivocal statement sent to info@lustsexshop.com, stating the order number, the products to be returned and the information required to identify the purchase.

Returned products must be unused, complete and in perfect condition, with all accessories, manuals, gifts, labels, security seals and original packaging intact, where applicable.

The customer must keep the products in a condition that allows them to be properly returned. Handling of the products must not exceed what would normally be permitted in a physical store to establish the nature, characteristics and functioning of the goods.

18. Exclusions from the right of return

For health protection, hygiene and safety reasons, returns of intimate products, cosmetics or sealed products will not be accepted where the packaging has been opened, the seal has been removed, the protective covering has been broken or there are signs of use.

The following products, in particular, are excluded from return when opened, used, tried on, with a broken seal, damaged packaging or unsuitable hygiene conditions:

• vibrators, masturbators, plugs, stimulators, pumps, penis rings and other intimate products;
• lingerie, underwear, bodysuits, stockings, costumes or other intimate-contact items when used, tried on without protection, without a label or without sealed packaging;
• opened lubricants, creams, oils, cosmetics, gels, sprays, intimate hygiene products or similar products;
• condoms or products with opened individually sealed packaging;
• personalised products, made-to-order products or products adapted at the customer’s request;
• products with broken security seals;
• incomplete, damaged, washed or used products, or products showing signs of improper handling.

Products returned with broken seals, damaged packaging, signs of use or compromised hygiene conditions will not be resold.

Lust reserves the right to refuse the return or apply a reduction in value where the returned product does not comply with the applicable legal and commercial conditions.

19. Return costs

Except in the case of a defective product, an error attributable to Lust or a situation where the law provides otherwise, the return shipping costs are borne by the customer.

Whenever possible, the carrier will collect the return from the order delivery address. Otherwise, returns must be sent by the customer using a trackable shipping method. Lust is not responsible for losses, damage or delays occurring during return transport when the shipment is organised by the customer.

Returns sent cash on delivery, with payment due at the destination or without order identification will not be accepted.

20. Refunds in the event of a return

After receiving notice of withdrawal and in accordance with the applicable legal requirements, Lust will refund the amounts due within the statutory period, using the same payment method used for the purchase whenever possible, unless otherwise expressly agreed.

Lust may withhold the refund until it receives the returned goods or until the customer provides proof that they have been sent, whichever occurs first.

In the event of valid exercise of the right of withdrawal in respect of the entire order, all amounts legally due will be refunded, including the initial delivery costs corresponding to the least expensive standard delivery method offered by Lust. Additional costs resulting from the customer’s choice of a more expensive delivery method than the least expensive standard method offered will not be refunded.

In the event of a partial return of the order, the value of the products validly returned will be refunded. The initial delivery costs will only be refunded where legally required.

Return costs are borne by the customer, except in the case of a confirmed defect, an error attributable to Lust or a legal provision to the contrary.

21. Statutory product guarantee

All products sold by Lust are covered by the statutory guarantee applicable to consumer goods under Decree-Law No. 84/2021 of 18 October.

As a general rule, movable goods benefit from a three-year statutory guarantee from the date of delivery of the product.

Any lack of conformity that becomes apparent within the legally established period is presumed to have existed on the date of delivery, unless this is incompatible with the nature of the product or the characteristics of the lack of conformity.

In the event of a lack of conformity, the consumer may be entitled, under the applicable legislation, to have conformity restored through repair or replacement, to a proportional price reduction or to terminate the contract, as applicable.

To make a guarantee claim, the customer must contact Lust at info@lustsexshop.com, providing:

• order number;
• product identification;
• description of the defect or lack of conformity;
• supporting photographs or videos, where possible;
• proof of purchase, where necessary.

The guarantee does not cover damage resulting from improper use, normal wear and tear, accidents, negligence, dropping the product, improper opening, contact with liquids where not permitted, the use of incompatible lubricants, incorrect cleaning, improper storage, alterations to the product or failure to comply with the manufacturer’s instructions.

22. Defective or damaged products

If the customer receives a defective, damaged or incorrect product, they must contact Lust as soon as possible at info@lustsexshop.com.

The situation will be assessed and, where the defect, damage or error is confirmed and attributable to Lust, the supplier or transport, appropriate measures will be taken, including replacement, repair, refund or another legally applicable solution.

In such cases, the collection or return costs will be borne by Lust where legally required.

23. Hygiene and safety information

Intimate products are intended for individual use and must be used responsibly.

The customer must always read and follow the manufacturer’s instructions, warnings, restrictions and recommendations.

General recommendations:

• wash or sanitise the products before and after each use, where applicable;
• only use lubricants that are compatible with the product’s material;
• do not use damaged, cracked or altered products;
• stop using the product immediately in the event of irritation, pain, allergy, discomfort or an adverse reaction;
• do not share intimate-use products unless their nature and the applicable hygiene rules allow it;
• keep products out of the reach of children;
• store products in a dry, clean and suitable place;
• follow the instructions regarding charging, batteries, water resistance and cleaning.

Lust is not responsible for damage, injuries, reactions or losses resulting from improper use, failure to sanitise the product, failure to comply with the manufacturer’s instructions or use contrary to the product’s intended purpose.

24. Promotions, campaigns and discount codes

Promotions, campaigns, sales, discounts, offers, free shipping or promotional codes are only valid during the announced period or while stocks last.

Unless otherwise stated, campaigns cannot be combined with one another.

Lust reserves the right to change, suspend or cancel campaigns in the event of a system error, pricing error, abusive use, fraud, stock shortage or any circumstance that prevents the campaign from being properly carried out.

Improper use of promotional codes may result in the cancellation of the order or withdrawal of the benefit.

25. Intellectual property

All content available in the online store, including texts, images, photographs, videos, descriptions, graphic elements, trademarks, logos, design, structure, categories and other content, is the property of Lust, its suppliers, manufacturers, licensors or partners.

The reproduction, copying, distribution, modification, publication, transmission, commercial use or exploitation of any online store content is prohibited without prior written authorisation from Lust or the respective rights holder.

Unauthorised use of the content may constitute an infringement of copyright, trademarks or other intellectual property rights.

26. Reviews, comments and feedback

The customer may submit reviews, comments, suggestions or other feedback regarding products or services.

By submitting such content, the customer declares that it is truthful and lawful, does not infringe the rights of third parties and does not contain offensive, discriminatory, defamatory, misleading, obscene, abusive or illegal language.

Lust reserves the right to moderate, reject, hide or remove content that breaches these Terms, the applicable legislation or the rights of third parties.

By submitting feedback, the customer authorises Lust to use, reproduce, publish and display that content in the online store, on social media, in commercial communications or through other channels related to the promotion of its products and services.

27. Third-party links and tools

The online store may contain links, applications, tools, payment methods, transport services, analytics services, communication platforms or features provided by third parties.

The use of these services may be subject to the third parties’ own terms, privacy policies and conditions.

Lust is not responsible for the content, practices, failures, unavailability, errors or damage caused by external websites, platforms or services that it does not directly control.

28. Relationship with Shopify

The Lust Sexshop online store is built using Shopify technology, which allows us to provide the store, process orders, manage products and provide services associated with electronic commerce.

However, any purchase made through the online store is entered into directly between the customer and Lust.

Shopify is not the seller of the products and is not responsible for the selection, sale, delivery, guarantee, return or refund of products purchased from Lust Sexshop, without prejudice to any responsibilities that may legally apply to Shopify as a technology service provider.

29. Privacy and personal data protection

Customers’ personal data is processed in accordance with the General Data Protection Regulation, the applicable national legislation and Lust’s Privacy Policy.

Personal data is used, in particular, for order management, payments, invoicing, deliveries, customer support, compliance with legal obligations, fraud prevention and, where applicable, authorised commercial communications.

The customer may exercise their rights of access, rectification, erasure, restriction, objection and other applicable rights by emailing info@lustsexshop.com.

For further information, please consult our Privacy Policy.

30. Prohibited uses

The customer agrees to use the online store only for lawful purposes.

The following activities are prohibited:

• using the store for illegal, fraudulent or abusive purposes;
• providing false information or impersonating another person;
• attempting to gain unauthorised access to accounts, systems, servers or data;
• introducing viruses, malware, malicious code or mechanisms that impair the operation of the store;
• copying, extracting, collecting or reusing store content without authorisation;
• using bots, scraping, automated tools or artificial intelligence to collect data on a large scale without authorisation;
• infringing intellectual property rights, privacy rights or other third-party rights;
• using the store for unauthorised resale, unlawful export or an unauthorised commercial purpose.

Lust reserves the right to suspend or block access to the store, cancel orders or report situations to the competent authorities where these Terms or the applicable legislation have been breached.

31. Limitation of liability

Lust does not exclude or limit any liability that cannot be excluded or limited under the applicable legislation, including mandatory consumer rights, statutory guarantees or liability for wilful misconduct or gross negligence.

To the extent permitted by law, Lust is not responsible for indirect damage, loss of profits, loss of opportunity, service interruptions, temporary unavailability of the store, third-party delays, external technical failures, errors attributable to the customer or improper use of the products.

The information provided in the online store is for informational and commercial purposes and does not replace medical, technical, legal or professional advice where applicable.

32. Alternative consumer dispute resolution

In the event of a consumer dispute, the customer may refer the matter to an Alternative Consumer Dispute Resolution entity.

Designated Alternative Dispute Resolution entities:

Lisbon Consumer Dispute Arbitration Centre

• Website: centroarbitragemlisboa.pt
• Email: juridico@centroarbitragemlisboa.pt
• Telephone: +351 218 807 030

CNIACC — National Centre for Consumer Dispute Information and Arbitration

• Website: cniacc.pt
• Email: cniacc@unl.pt
• Telephone: +351 213 847 484

Electronic Complaints Book: www.livroreclamacoes.pt

For further information, the customer may consult the updated list of Alternative Dispute Resolution entities provided by the Portuguese Directorate-General for Consumer Affairs.

33. Applicable law and jurisdiction

These Terms and Conditions are governed by Portuguese law.

In the event of a dispute, Lust and the customer will attempt to resolve the matter amicably.

If an amicable resolution is not possible, and without prejudice to the consumer’s right to use Alternative Consumer Dispute Resolution entities or to any mandatory legal rules applicable to consumers, the legally competent Portuguese courts will have jurisdiction.

34. Changes to the Terms and Conditions

Lust reserves the right to amend, update or replace these Terms and Conditions at any time.

Changes take effect from the date on which they are published in the online store, unless the law provides otherwise.

The customer should consult this page periodically to remain informed about the version currently in force.

Continued use of the online store after changes have been published constitutes acceptance of the updated Terms, without prejudice to the applicable statutory rights.

35. Contact details

For questions relating to these Terms and Conditions, orders, cancellations, returns, guarantees, privacy or customer support, please contact us through:

• Email: info@lustsexshop.com
• Telephone: +351 936 384 287 (call to the Portuguese national mobile network)
• Address: Rua do Loteamento do Bairro n.º 90, Rio Covo Santa Eugénia, 4755-475 Barcelos